Ruppenthal Uk Ltd guarantee all products against faulty workmanship and materials for a period of 1 month from the date of delivery.

 

These guarantees do not cover fair wear and tear; neglect’ abuse or misuse of your goods; loss or damage through whatever causation, eg. Fire, smoke, sunlight, weather, rusting corrosion, infestation via animals or boring insects, theft or explosion, accidental damage or consequential loss, etc. Ruppenthal liability is restricted to the value of replacement goods only and we will not be held liable for any consequential losses.

 

If you receive damaged products, note that fact on the delivery note, even before you open the packaging to examine the contents.  If you are unable to open a damaged package in the presence of the carrier, make sure that you sign for it as ‘damaged package – products not yet inspected’, or something similar, so as to warn the carrier that a claim may be forthcoming.

 

To cover the circumstances, please contact us by email or telephone within 24 hours of receipt of goods with as much detail of the damage or loss as you can provide, so that we can arrange for the dispatch of replacement products and follow up the difficulty with the carriers.

 

Ruppenthal will happily arrange an exchange, credit or refund of the full purchase price paid for the products, once we have examined them, but the cost of the delivery cannot be refunded.  Please note that the refunds will normally be made using the same method as the original payment account.