Terms & ConditionsWith Ruppenthal uk it's easy to open an account,just follow our online instructions "Contact Us" and within 2 hours it can be set up.For account customers we have an extensive appro service and over the phone quotations upto 30 Days credit facilities phone now 0208 777 4443 to talk to an advisor or email sales@ruppenthal.co.uk These online Terms and Conditions of Trading (‘terms’) apply to all contracts between you (‘the Customer’) and we/us/our (‘Ruppenthal Uk Ltd). These terms relate to all sales generated from our internet website and any future sales that may occur subsequently. We reserve the right to alter these terms at any time and without notice to you. Your statutory rights will not be affected. This website is designed for your convenience. If you have any comments, or problems and any questions regarding this site and/or products and services featured on the site, please send an email to website@ruppenthal.co.uk. If you have experienced technical problems while using this site please send an email to website@ruppenthal.co.uk giving full details of the problems you have experienced and also details of the web browser you are using. General The contact made by you on-line with us incorporates these terms, which shall prevail over any and all terms, proposed by you. You should not proceed with your purchase until you have read and agreed to these terms. Please print these online terms and conditions and retain a copy for your records. Every effort is made to ensure the complete accuracy of our website, however some prices/details contained on the website may change from time to time and it is possible that errors will occur. We will use our best endeavours to rectify any errors, as swiftly as possible but we cannot be responsible for any losses incurred. All retail prices include VAT, where appropriate at the prevailing rate and are subject to any promotional offer or discount. All trade prices exclude VAT, where appropriate at the prevailing rate and are subject to any promotional offer or discount. We reserve the right to amend the specifications of products. Products supplied may on occasion differ as a consequence from those on display or advertised. In such instances, you will be informed of an amendment and be given the option to cancel or reselect accordingly. Unless agreed with you, the products supplied will be of equivalent value, functionality and appearance. All on-line promotional items are subject to these terms and availability. All promotional material on or relating to www.ruppenthal.co.uk relates specifically and only to the website www.ruppenthal.co.uk The price of any product is the price in force at the date and time of your order. You undertake that all details you provide to us for the purpose of purchasing products or services which may be offered by us on our web site will be correct. It is our intention to process all online orders within 2 (two) working days of receiving your order. Payment We reserve the right to refuse any order placed and in such instances you will be informed via electronic mail or telephone using the contact details you registered and confirmed at the time of placing your order. Refusal may occur where the product is unavailable. When we accept your order we will confirm acceptance to you by electronic mail to the email address you have given us during the registration procedure and on ordering. All reasonable efforts will be made to update the website of any price changes as they occur. Should you place an order and the price of any product is discovered to be erroneous we will contact you advising you of the correct price of the goods. You can then reconfirm or cancel your order. We will not be held liable for any financial or consequential loss arising from an incorrect price being displayed on the website. Delivery & Acceptance All products wherever possible will be dispatched to you within 45 (forty-five) days of receiving your order. Whilst we make every effort to dispatch the products on time, we do not accept liability for any failure to deliver on the stated date or at the stated time. Some of our products may not be in stock at the time you place your order. In the event that we cannot deliver the products within 45 (forty-five) days of receipt of your order, we will contact you in order to advise of the estimated delivery date. At this point you have the option of reconfirming or cancelling your order. We will not be held liable for any financial or consequential loss arising from us not being able to complete your order. If you are unable for whatever reason, to take delivery of your goods and the goods are returned to us by the carrier, we reserve the right to charge you for any subsequent deliveries, should such extra costs be incurred by ourselves for re-delivery or return. Our standard delivery charge is £7 (GBP) per order. Additional charges may be incurred for remote UK addresses. International customers will be notified of the shipping rates chargeable at the time of dispatch of your order. If we, or our nominated carrier, accidentally damage goods in the course of delivery then our liability for that damage is limited to the replacement of the goods or the value thereof. We will not be liable for any consequential loss or damage arising out of the late or non-delivery of goods and time and date of delivery is not of the essence of this agreement. Your Right To Cancel NOTE: You will not be able to cancel your purchase of custom made jewellery once your order has been placed. We will not be held liable for any financial or consequential loss arising from your purchase of a made to measure piece of jewellery, or where the customer has supplied incorrect measurements or selected incorrect materials via our website. Unless we are informed within 24 hours from receipt of goods, we shall be unable to accept claims for damage or shortage. Warranties If you receive damaged products, note that fact on the delivery note, even before you open the packaging to examine the contents. If you are unable to open a damaged package in the presence of the carrier, make sure that you sign for it as ‘damaged package – products not yet inspected’, or something similar, so as to warn the carrier that a claim may be forthcoming. To cover the circumstances, please contact us by email or telephone within 24 hours of receipt of goods with as much detail of the damage or loss as you can provide, so that we can arrange for the dispatch of replacement products and follow up the difficulty with the carriers. Ruppenthal will happily arrange an exchange, credit or refund of the full purchase price paid for the products, once we have examined them, but the cost of the delivery cannot be refunded. Please note that the refunds will normally be made using the same method as the original payment account. Guarantees Ruppenthal Uk Ltd guarantee all products against faulty workmanship and materials for a period of 1 month from the date of delivery. These guarantees do not cover fair wear and tear; neglect’ abuse or misuse of your goods; loss or damage through whatever causation, eg. Fire, smoke, sunlight, weather, rusting corrosion, infestation via animals or boring insects, theft or explosion, accidental damage or consequential loss, etc. Ruppenthal liability is restricted to the value of replacement goods only and we will not be held liable for any consequential losses. Claims In the event of a claim occurring within 1 month of the date of delivery, please telephone us. We will arrange to repair or replace the defective item free of charge. Should a product no longer be available it will be replaced with a product that closely matches it. We will not be liable for any consequential loss or damage arising out of defective, damaged or wrongly delivered goods over and above the value of those goods. This does not affect your statutory rights. Site Content & Disclaimers We have used reasonable care and skill in compiling the content of our website but make no warranty, express or implied, as to the nature or accuracy of any material on the website and cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon information contained. Every care is taken in the digital reproduction of all images used within the site. Due to constraints in digital reproduction, differences in web browsers and monitor displays, colour reproduction may not match the actual supplied product. We will not be liable for any consequential loss or damage arising should you rely on the accuracy of the digitally reproduced images contained within this site. Every effort is made to ensure complete accuracy, however some prices/details contained on the website may change from time to time and it is possible that errors will occur. We will use our best endeavours to rectify any errors, as swiftly as possible but will not be responsible for any loss incurred. All products and prices are subject to availability. Any material downloaded or otherwise obtained through the use of the service is done at your own discretion and risk, and that you will be solely responsible for any damage to your own computer system or loss of data that results from the download of any such material. Intellectual Property Intellectual Property includes but is not limited to our trade marks and service marks, website content and domain names owned by Ruppenthal Uk Ltd. Data Protection Compliance At all times we will observe the requirements imposed by the Data Protection Act 1998 and we will provide the appropriate security to maintain the confidentiality of your personal data. Force Majeure Neither you nor Ruppenthal Uk Ltd will be held liable for any failure to perform any obligation to the other due to causes beyond your or our respective reasonable control. Applicable Law We control and operate the web site from our business premises within England. Accordingly the laws of England and Wales govern claims relating to, including the use of, this web site and the materials contained therein. If you choose to access our web site from outside England and Wales you do so on your own initiative and you Hereby agree that in the event of a dispute between Ruppenthal Uk Ltd and you, the laws of England and Wales will apply at all times. |